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MHRA reports email disruption from global Microsoft outage; phone lines remain open

🇬🇧 MHRA · Fri 13 Nov 2026

The UK regulator says some services are affected and email is unreliable, but public safety work continues and urgent queries should go by telephone.

The Medicines and Healthcare products Regulatory Agency (MHRA) said on 13 November 2026 that it is having problems sending and receiving emails. It attributed the fault to a global Microsoft outage.

The agency said its phone lines are working and that some of its services are affected. It stressed that its public safety responsibilities continue uninterrupted.

Anyone with an urgent query is asked to call 020 3080 6000. The MHRA also points to its Contact the MHRA page for other numbers, including those for its media centre and for reporting problems with medicines.

The notice does not say which services are affected, how long the disruption may last, or whether any submission routes or deadlines are changing. It gives no guidance on resending emails sent during the outage.

What it means for your team

  • Treat email to the MHRA as potentially delayed or undelivered while the outage lasts, and avoid relying on it for time-sensitive matters.
  • For urgent queries, use the MHRA telephone number given in the notice: 020 3080 6000.
  • Reports of problems with medicines can still be made by phone; the numbers are on the MHRA's Contact page.
  • Keep a record of any correspondence attempted during the outage, and check the MHRA website for updates before resending or assuming receipt.

Official source: MHRA ↗

Article written by VigiEye from the official source (MHRA). AI-assisted; check the source before acting.

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